Customer Testimonials
Kia dealership has the most friendliest welcome home approach to buy, sale or service their customers vehicle like family. Thank you for being such a wonderful friend and family.
I recently purchased my Toyota Highlander from LaFontaine Toyota Dearborn MI. I worked with Chris Thomas and he was OUTSTANDING! I don't think I have had a better experience with a salesperson purchasing a car. He was highly efficient, friendly, funny, really put me at ease. Through our texts and emails the whole process took about 24 hours from start to driving my baby off the lot. Go see Chris Thomas! You will not regret it!
First let me say I NEVER do survey's or reviews. That said I would recommend Chris Thomas to ANYONE looking to purchase a vehicle. He was very helpful and efficient. Other than setting things up for my Wife to take the vehicle for a test drive, everything else was handled by text and e-mails due to my availability. When we arrived to pick the vehicle up, he had everything in order and ready to go. Above that, a couple days after the sale I e-mailed him wanting to know what service had been performed, just so I would know. ...
Izzedeen is a very helpful gave us all the good service and went out very happy . And I prefer all friends and family to come here . Because I will come again soon ☺️
I feel everytime I visit the dealership as I am part of the family, as the greeting I received from the Manager with his approach if he can be of any assistance, also the warm welcome by the Service Advisor/ Taleisha Shelby with the way she greeting me and other I sow, smiling all the time, good listener and she do take her time to explain the required repairs and work with you in doing it in time manner. I do recommend if you visit the dealership for repairs do talk to her. ( Seven Stars). ******* Thank you Taleisha Shelby
I bought a used car. Johnnie was professional and answered all my questions. They delivered the vehicle to my home. I would shop here again.
Patrick was great service was fast an great I highly appreciate the experience an I highly recommend Thanks again PATRICK
Johnnie O'Bannon helped me with finding a car that I would be comfortable in, which is difficult because driving gives me anxiety. He answered all my questions which made me feel more secure with my 2019 Civic purchase!
Johnnie O'Bannon was such a great help! Driving gives me anxiety but he took the time to help me find a car that would help me feel more comfortable and he walked me through the entire process. Thanks to him I love my 2019 Civic!
Logan Stanek was fantastic to work with! He went above and beyond to take care of us. Even stayed late after hours for us to see the car we were interested in. He maintained excellent communication with us through texting and was genuinely concerned with us being happy with the purchase and the process. During a time when buying vehicles is tough with the market, supply and demand, and busy work schedules, he made it an easy and enjoyable experience. He was 100% worth the hour drive to get there.
Chris Thomas was such a big help in my car buying process. It took me months to find a vehicle in my price range and Chris did everything he could to make sure I was happy. In the end I returned to Lafontaine Toyota of Dearborn and bought from him because he was honest,fair, and friendly.
Johnnie OBannon was my sales person he made my experience at the dealership very pleasant he had great knowledge of the car I wanted to purchase he took his time and explained the whole process to me he gave his full attention the whole vibe was awesome like no other dealership I will definitely recommend him to others thanks again for my Hyundai palisade !!
Johnnie O'Bannon, Used Car Sales, conducted a smooth and efficient sale. He was thorough and knowledgeable. And, I LOVE MY HIGHLANDER!!! I will definitely recommend him to others. Thanks again!! 😊
Purchased A 2013 Toyota Camry. Steve Bathgate in the Used Car dept. was terrific. Gave me plenty of time to look over the car without bothering me but was always there for questions. Made a good deal with me with no B.S. It was the easiest used car deal I ever made. Even stayed late just to make sure my license plate was on securely. Will recommend you to my friends, thank you.
Get your smiles with Miles! My relationship with LaFontaine got off to a rocky start... The original vehicle (Kia Niro EX) I wanted to purchase was sold on the day I paid them a visit, even though it was being held for me. So, after the apologies, my original salesperson showed me another Niro EX, with ALL the bells and whistles, and I said "OK". Nope, that one was already sold too. More apologies. SO... they found me another Niro EX, that was still on the transport truck... hadn't even arrived yet... so they sold me a ...
Always prompt service, purchased vehicle in 2005 from here and always have had serviced here, 200k miles, very happy with quality of repairs and service.
I test drove a Camry here. James Williams was very helpful and nice. We looked at the car for a while, but he gave us all the time we needed. The management was also good. I gave a 4 rating because the inside offices of the dealership could use some updating. Overall, a good experience.
I didnt expect to be leaving with a brand new car but i did and i absolutely love it. Jacob Werstler was amazing and worked until he got me in something. He made me feel comfortable during the whole process and super friendly NEVER rude.
Tony always accommodates me even with my busy work schedule. Great customer service. Staff is pleasant and professional. Will continue to get my car serviced at Lafontaine
Jay saulsberry was great. Very kind and helpful even though I had a unique situation. He helped me see how things were possible and never made me feel like an inconvenience. Thank you Jay!
Tony is very efficient and courteous. My car was in and out for oil change in a flash. As soon as I parked, he got my car in and the service that I needed was done immediately.
Andrew Jackson the service adviser I worked with was very friendly and helpful, honest about what I needed and did not. They were timely with my car as well. Love Lafontaine kia!
I got my second car here over the weekend, and it was a pleasure doing business with Zach Anderson. He is a great salesman and he does a wonderful job at getting you in the best vehicle to meet all of your needs! Overall this is a great location to get a car at. You won’t be disappointed!
Christina and Steve did an awesome job handling a true blue car shopper. The Hyundai Santa Fe Sport has been awesome so far. Lori and I will be back to shop on our next car.
The LaFontaine family of dealerships is an amazing automotive complex. They house Kia, Honda, Toyota and Hyundai in one block on Telegraph in Dearborn. This was the 3rd dealership I visited in my quest for a good quality, medium size SUV. The previous two were disappointing. I had already done two weeks of research in Consumers Report, Edmunds, and US News Automotive. So I was thrilled to see all three of my final choices were sold in one place. Now I just needed to find a salesperson who would bear with me as I compared them all. I hit the ...
JD helped me right away and was a trooper cleaning off multiple cars during a super cold and snowy day! Walked me through all the car features and worked with me to find the right choice.
It had been 14 years since I last purchased a car and JD Sosa made the process a less stressful. Was knowledgeable about the vehicles and spent the time to go over any questions and flexible when I changed direction. Good person to work with.
Dealer went above and beyond to get me exactly what I was looking for. Love my new Tuscon. This is my second Hyundai my previous car a 2008 Elantra with 149000 miles is still going strong and have never had a single problem with it which is why I returned to Hyundai for my next car.
Christina Baker- very good understand my needs. She helped me a lot - even with my poor English. I'm very recommended this pace and work with Christina Baker and her manager.
I had the pleasure of interacting with Christina at LaFountaine and they were very knowledgeable and willing to assist me with all my needs. I am happy with my experience.
I had a great experience. Some technical difficulties with printing my contract out which forced me to come back to the dealership, but they compensated me by letting me test drive the vehicle I was considering all weekend. Also had to return to the dealship a 3rd time to get my second set of keys when I did purchase my car. More trips to the dealership than I would have liked, but they gased up my car both times for the inconvenience. Also found scratches on my car right before leaving the dealership. The dealership has told me if I ...
My recent purchase of a 2018 Hyundai Elantra was my fourth car from Lafontaine since 2004. In addition to a quality vehicle, it's the great customer service that keeps me coming back.
I had a great customer service experience with both nick and Steve they made it happen after I had a long day, I’m satisfied
The staff at Lafontaine, Christina Baker in sales specifically, helped me to find an affordable lease quickly after I had unexpectedly lost my previous vehicle; Everyone was prompt, professional, and courteous. I look forward to working with them in the future.
When I say I would recommend ANYONE & EVERYONE to go see Zach no matter your circumstances. I went to almost 5 other dealers who could not assist me with getting out of my old car and into a new one. Not only did he get me $0 down, but I also drove off the lot THE SAME DAY! He walked me through the process unlike my last dealer. I told him the range of what I was willing to spend and he made it happen! Super cool and he's good at what he does. You can tell he's not ...
Awesome job. If you need a car see Nicholas Krett he is very honest, respectful, loyal, and will do his best to get you the car you want. He deserves a raise.
Loved it at LaFontaine!! Will be back in the future to buy another car from you guys! Best experience ever! You guys rock! Thanks so much for the help!
No complaints! Go, Lafontaine! Be there for my next car! My second new car from LaFONTAINE Hyundai. I am a "bargainer." Nick Krett was very patient and helpful. Give him a nice raise! 😄
Being in the industry I have many choices of where to purchase a vehicle. This is the 2nd vehicle from Lafontaine for our family. Thanks to all involved for another seamless transaction.
Sales manager Jordan was very friendly, helped and guided me through out. Very satisfactory and happy! I would definitely recommended my friends to purchase from Lafontaine Hyundai
I went in the dealership explained to the salesmen what I was looking for and he did. A great job at finding me the car that I wanted in a timely manner.
I'm very happy with the family at Lafontaina the staff was very nice . Friendly at all time. I will return here in 3 to 4 years for my next vehicle
This is my second lease from Lafontaine Hyundai. I loved my sales rep. Rod Thomas. I never felt pressured to buy anything but told him what my budget was and color, cars, etc. I wanted to look at. I'm very pleased with the Elantra I picked. Finance "Dave" was great! Explained everything. I also met Jordan "Sales Manager" ..what a nice helpful person. I also feel like part of the family when I leave. So thank you...Carron Kochoian
EXTRAORDINARY SERVICE, FRIENDLINESS, COMMUNICATION, KNOWABLE PEOPLE. HARD WORKERS, And VERY DEPENDABLE. I WILL DEFINITELY REFER BOTH FRIENDS AND FAMILY PERSONALLY TO NICK AND JORDAN. I APPRECIATE YOU BOTH. (And The REST OF THE STAFF ALSO). THANK YOU ALL Mz. Shirley & John
This was my free service as a result of my recent car purchase. I always get excellent service at this dealership. This is just one of the reasons I will continue to use this dealership. I cannot remember who helped me in the service department and I can't locate my receipt at this time.
Visited dealer for service. Spent time waiting looking at the Kia Forte. Wound up being happy with entire process of trade in for a new 2017 and driving out satisfied with price and financing.
Sales Manager Jordon Snyder met me when I arrived at the dealership and introduced me to Sales Associate, Nickolas Krett. They were expecting me and had a 2017 Santa Fe Sport ready for my inspection and test drive. The whole experience was extremely pleasureable.
I went in for an oil change. Looked at the Kia niro, was well taken care of. Left with a new car. Would recommend lafountain to anyone
Everything went smoothly with no delays or attempts to sell me anything additional. Service personnel were well informed and good to work with. Andy was personable and knowledgeable.
Miles Brown make me comfortable about purchasing the Kia Sorrento by explain the details that were important to me and allowing me ask questions before the transaction was completed.
Excellent service and will be back in the future again. Miles did a good job, thank you for helping me to purchase my new car.
Jordan and Dylan made it real easy to trade in and pick out a newer, more spacious, vehicle that I love. Thanks again guys for your help.
I recieved superb service from Jordan and Malcolm, two wonderful guys. I got the exact vehicle I wanted a black tucson sport, with black leather interior. I will recommend both of them and Lafontsine dealership to all my family and friends.
I made a reservation for my 2013 Kia Optima for its 60,000 miles warranty. Had no problems the wait was only 2 1/2 hours for servicing, there were refreshments in the waiting area and check out was easy breezy. Tony kept me informed until the work was done. I enjoy going to LaFontaine as they are about servicing the customer as well as the vehicle.
This dealership went out of its way to make this a pleasurable purchase! I love my new Hyundai. Great car! The vehicle also came with great incentives!
I thoroughly enjoyed the services I received, and they definitely helped me pick the car that best suited my needs. I know I will return again for service and my next vehicle as well!
I was ready to buy new tires given what a tire service told me. Service dept told me they were fine and only did the service I needed. It was quick and done.well.
My service representative was extremely helpful, he explained everything that was done to my car and what the future service needs will be, he was very considerate.
Salesman was great. Met my price point. Test drive was great and I really like the salesman going over all the features od the care..
Traded in my Honda Civic to lease a Hyundai Tucson, I was taken care of so well by everyone in the dealership. It was a quick and effortless visit!
good service, new car EXCELLENT car salesman (Nick). Hope he will be there when I purchase another car. He is a man of his word and he made it happen. One happy customer
Tony was very professional. The waiting area was clean and supplied with coffee, tea, water, and cookies. There were magazines and newspapers to read. The wait time was excellent.
OVERALL GOOD EXPERIENCE WORKING WITH JAY WAS A GOOD EXPERIENCE AND I WOULD RECOMMEND HIM TO MY FAMILY AND FRIENDS. DEALERSHIP WAS CLEAN AND STAFF WAS HELPFUL AND FRIENDLY.
Everyone was great! I wasn't really crazy about the guy with the "Kitty Cat" tattoo on his neck, but everyone else was FANTASTIC!!! Thanks LaFontaine!!!
Lafontaine dealership is professional and treats the customer very well. I know that when I bring my car in for service I know my experience will be exceptional.
Very good experience. I was greeted promptly, the salesperson was not pushy. The vehicle was clean and neat. I have enjoyed my new purchase. Thank you!
Great place to purchase a vehicle! Will definitely return for all of my future purchases! Don Rell and Richard were extremely helpful with my first new car purchase.
I went with the mindset of just searching for a car, and left with a nice Kia Forte and couldn't be happier with the decision. Kal is a great salesman and was very helpful and he helped me make the best choice for what I could afford.
everything was great except have to go back due to not having one of the parts on my recall. But everyone was great. very friendly
ANDREW WAS MY SERVICE MAN BUT I DON'T SEE HIS NAME ON THIS LIST. HE WAS FABULOUS AND DESERVES ALL 10'S OR WHAT EVER THE HIGHEST RATING MIGHT BE. THE SERVICE IS RECEIVED WAS TOP NOTCH AND MORE THAN WHAT I EXPECTED. THANKS SO MUCH!!
Nick made me feel very comfortable about my decision to buy a new car, he went above and beyond to make everything a smooth process.
Great experience. I referred a friend too and he bought a car from Richard too. The car I wanted was not in the lot. But, Richard found it in Ohio and bought it to me in excellent condition.
2nd vehicle purchased in 3 years. Referred my daughter who leases. I'll always come back for future vehicles. Ha is an excellently sales person who met all of my needs.
year of the car not telling the customer is like cheating. Nobody likes that so I hope Lafontaine take care of this problem for other customer.
If you are looking for great service and someone who really works hard to make sure you are happy with your purchase you need to see Zachary Anderson. He listens to his customers and really makes sure he pays attention to your needs. We will continue to go to Zachary for all our vehicle needs.
Very pleased to have worked with LaFontaine and the very helpful sales staff of Richard Cochran and his Manager. Your team is very professional and worked diligently to meet my expectations. I look forward to enjoying the G90 for many months to come. Thanks for creating a new and satisfied customer. Rosalie Trent
From the time that I walked into the dealership, I could not have asked for a better experience. The salesman was knowledgeable, the Sales Manager was helpful when needed and the deal was done must faster than I expected.
Excellent experience at Lafontaine with a very professional salesperson. Thank you. Salesperson was very professional and greatly helped me to choose a vehicle that definitely fits my needs. I am thankful. Personally I will definitely go back to Lafontaine for a future purchase.
The wait for the finance manager was excessive but every other aspect within our salesperson Richard C was great! We'll return I'm sure of it! Ty!
I was provided with excellent customer service, I was also about to get some work done while I waited. Andrew Jackson answered all the questions that I was concern about.
I've been dealing with Miles Brown and Lafontaine through 5 leases and I always walk away satisfied! I would definitely recommend Lafontaine to anyone seeking to lease or purchase a new vehicle.
This place is amazing and they provided me with excellent customer service. Zach Anderson was my agent. He is friendly, easy to talk to and he is doing an excellent job. He definitely deserves a raise. Keep up the good work Zach.
Zach was helped us find the used car we were looking for and the finance department was great in finding us financing. We arrived at 9am and I drove away at 12:20pm with my "new" vehicle all clean and shiny and smelling great.
Sales person was excellent. I am really enjoying my 2017 Hyundai Elantra. An I am so pleased that you all were able to help me. Thank you so much!!
My experience with La Fountaine sales personnel was one of quality a professional staff. Each exhibited a courtesy attitude of willingness to assist me in my selection.
Dealership excellent...Rob our salesperson EXCELLENT!!! Thanks for everything Rob..you will go far in this business..you are an asset to this company and they are very blessed to have you as an employee!
Had to have several things cared for: Check Engine Light, Recall and Oil change. Tony was very professional and kind in every way. In fact he even had tires brought up to pressure (Low Pressure Icon lit up on way to dealer) without being asked. He did not try to insist on extra work I had not requested (TX oil change and injector cleaning), but kindly and tactfully mentioned they are recommended. I hope he likes a latte from Tim Hortons because the next visit I'm bringing him one.
Car buying experience was a pleasure. Salesman was knowledgeable, patient and professional. Would buy next car at Lafontaine in a heartbeat. Only way this could get any better would be if the car was given to me free.
I was intrested in 4 different vehichles when i called i was asked to list my preference in order, i was happy they found # 1 on my list that fit all my needs and got me into that vehicle
Everyone was very accommodating, polite, and knowledgeable. I'd recommend this location to anyone. I went in to have service on me vehicle for a recall, and the staff went above and beyond.
The dealership was easy to find the staff was helpful, my sales person was helpful and courteous answered all questions to my satisfaction and I am enjoying my new vehicle. Thanks Roland Mabin and the staff members who assisted.
Whenever I go into the dealership they make me feel recognized and special...I have never had a problem .....I have owned or leased 7 vehicles
My salesperson was pleasant and went out of his way to show us cars and all of the features of the car we selected. One of my best experiences at a car dealer.
LaFontaine has a big variety of Hyundai products and can get anyone into a great new car that meets their needs and gets them excited about driving again! My new 2017 Sonata is sexy and fun!!
My experience was excellent all questions were answered. I appreciated the time and effort that was put on by salesperson and manager. No doubt will always come there for service great customer care!
Eric Bennett and the Sales Manager went above and beyond all expectations to ensure that I purchased the right vehicle, and that I was happy with the purchase. This was truly an outstanding, exceptional customer service experience.
Try to do an indoor vehicle delivery in rain/snow/freezing weather. Nothing fancy, in the vehicle service entry would be acceptable, especially with Genesis vehicles. Other than that, a great purchasing experience.
The customer service was great we really didnt expect to drive out in a new car that night. Kevin and malcom was so professionals. I learned so much about my kia bfore i left the dealer. Good job fellas!!!!
Roland was great and he made sure I was happy with my purchase. Will for sure continue to make vehicles with this dealership. Keep up the great work.